Services:
We work with clients to develop their people in a real, practical and effective way. Our consultants and facilitators are highly sought after by multinational corporations, SME’s, educational institutions and NGO’s who understand that in order to grow, they need to grow their people. To discuss how we can be of service to your organisation, please contact us.
Needs Analysis
Assisting clients in assessing their particular needs and seeing how best to respond. This consists of meeting with the client, interviewing staff members and heads of training and proposing a development programme that will fully meet their needs and expectations. PSM also has three EQi (Emotional Intelligence) accredited assessors and has the capacity to run EQi assessments which create a very good starting point to work from.
Management Consulting
Advising and guiding clients with a whole variety of situations concerning relationship management, and communication.
Executive Coaching
One-2-one confidential sessions with a PSM coach addressing the particular needs of the individual.
In-house Development Programmes
In-house programmes consist of a series of workshops designed and shaped to address particular needs and areas in depth, aimed at specific teams and departments within an organisation. Our In-house programmes can be delivered at the clients own premises or at a venue of the client’s choosing.
Open Courses
2 Day public Courses addressing specific development areas and skills. Our Open Courses can be very effective and economical for our clients when the area of development is clearly identified, and when the number of people requiring assistance is low.
Keynote Speaking
Brian McGeough: Brian is the founder and managing director of PSM. In addition to having over 25 years of experience in developing people, he is also an accustomed and respected keynote speaker. He has been invited to speak at conferences and seminars both here in Ireland and abroad.Topics have included 'Change management', 'Stress Elimination', 'Communication', 'Seeing Outside The Box', 'Vision', 'Leadership', 'Ethical Decision Making' and many others. If you would like Brian to speak at your next conference or seminar, please
contact us.
Tailored programmes:
These consist of some or all of the services that PSM offers. The exact make-up of our tailored programmes depends entirely on the needs of the client and could for example include in-house group programmes, one-to-one coaching and mediation for example.
How we work with our clients
Sometimes, a client knows exactly what they need. In this case they will contact us and request one of our particular development services.
Other times, clients may require us to do some consulting with them to get a deeper understanding of their development needs. The needs of every organisation are absolutely unique. This is why PSM is so flexible, and why we offer a menu of diverse development services. All of our services can be used in isolation or as parts of a larger programme. For example, we could meet with an organisation, and start by conducting a number of small focus groups, and from there, design and arrange a full tailored programme. This may consist of both group courses and one-2-one coaching.
Above all, our aim is to provide the very best level of service to our clients. We have the skills and expertise to respond in a real and practical way, and we love what we do.
Our Areas of Expertise:
Click on an area of expertise for more information.
A ‘people first’ approach leads to excellence whereas a ‘task first’ approach at best leads to efficiency. Making the switch from 'task first' to 'people first' is the primary need of the current time. You find it everywhere. We work on many projects in this area, assisting clients to understand this issue and to see how vital it is to their people.
Connecting the Vision to the present day instead of looking at it as a distant thing that you are heading towards in the future. Vision has an impact on what’s happening right now and the future. A recent project that PSM worked on involved clarifying the vision of an organisation and developing their people as leaders. PSM brought a senior management team through a leadership development programme. The main emphasis was on the need to really understand the underlying principles of leadership and their application in practice. There was a real need for the people to reconnect with the vision of the organisation and realise how this influences every decision. For this to happen everyone has to understand the influence that the vision of the organisation has on current events, like right now, as well as the future.
We recently assisted a specific organisation to see that one of the keys to negotiation is seeking the very best outcome for all. This allowed positions to shift, and for something new to be discovered that was not known before negotiations started. Mandela said that when we enter negotiation, we should do so on the basis that the other side may not be entirely wrong, and we may not be entirely right.
We have run many programmes dealing with this vital area. We look at this in a way that has quite an impact. A team is a single unit not a group of individuals. PSM believes that there are light-years between these two. The difference is the reference point: in a team, the reference point is what is good for the team. In a group of individuals, the reference point is ‘what is good for me’. A team can never be truly effective without understanding this fundamental point. Get people serving the single unit that is a team, rather than serving their own part of it, and you will have the possibility for real teamwork.
You might be thinking, what is Bedside Manner? Well PSM sees 'bedside manner' as the way in which a professional meets, greets, and communicates with a client. It’s the point of interaction between the two; it’s the ‘Customer Winning’ point. A staff member can paint a picture of the whole organisation they work for within 30 seconds through their bedside manner. A person’s bedside manner is either attracting people, or rejecting them. PSM helps clients to become more aware of this issue and its power, and then assists clients in developing their bedside manner in a positive direction.
Service is not an activity, it is an attitude. You could be served a cup of coffee by two different people, and while the activity is the same, it is the attitude of the person that determines the level of real service. There is a lot of confusion in this area. If we look at our own experience, outstanding service is rare, and the reason for this is that service is fundamentally attitude, it is not technique or the activities involved. You could be in a five star hotel where the activities are of a very high standard, but there is still no service. PSM assists its clients to understand what real service is and to excel in it.
Often a personal development need cannot be addressed in a group workshop, and it requires a concentrated approach. This is what coaching provides. PSM is frequently brought in to coach at senior management levels and assist the individuals with specific personal development areas.
Time management is self management. Giving a disorganised person a diary does not make them good at time management, it makes them a disorganised person with a diary. We need to understand the habits and behaviours that make us use time ineffectively. The cause of poor time management is internal, not external, thus the solution has to be internal. We run programmes in this area with many of our clients.
Securing wellbeing in the workplace involves eliminating stress, improving communication and harmonizing relationships. This is an important area and we have worked with many clients to assist them in making wellbeing in the workplace a daily reality for their people.
We ran a recent programme with a client which involved making communication more truthful and open and building strong team relationships. Communication is at the centre of many programmes that we run. When you improve communication you will find that this removes a lot of blockages and barriers and it makes teams more creative and more effective.
Managing people and performance is a daily activity not an annual event. It is about how managers are with their people every day. We helped a large multinational organisation move performance management away from an annual administrative process to a daily practical living activity that all managers are now taking part in.
Moving a team within an organisation from conflict and division to unity and understanding can be a challenge. With a recent client, the main barrier to conflict resolution was that each party believed that the source of the conflict lay with the others. We took a particular group of senior managers through a process where we assisted each person in realising the part they were playing in the conflict, however small it was. This process encouraged self responsibility and self reliance within people. The solution was for each person to take responsibility and move away from the 'Them & Us' standpoint.
Everyone should be able to work in an environment of respect and dignity. The most surprising thing about bullying and harassment is that often the perpetrator has no idea that they are partaking in such behaviour, and what’s more, usually both parties believe that they are being harassed by the other. This was the case in a recent situation where PSM was brought in to help. Once a level of awareness is created and people begin to see their behaviour clearly and the effect it has on others, change can happen.
PSM bases all of its training on universal principles. One of the benefits of this is that it ensures that our training crosses cultural divides. This is not just our belief, this is what the particiapants have told us. By talking about universal principles you elevate people to a universal level where they are not talking about your culture or my culture, but humanity. We recently worked with an organisation which was having difficulties of this nature and whose teams consisted of people from all over the world. We successfully restored their relationships, helped them improve their teams and most importantly assisted them in overcoming the cultural divides that were causing most of their problems.
Particularly in the present climate, managers who are responsible for people affected by change need to receive adequate training in how to manage it. Change is inevitable and the need is for a reasonable response rather than a fearful resistance. Mismanagement of change can lead to catastrophic results, and the effect of change on people must never be underestimated or overlooked. PSM assists its clients in understanding fully the nature of change and how to respond to it. Managers must be very aware of their people when the organisation is going through periods of change. They need to know how to communicate in a way that dispels rumour, builds trust, encourages a positive response while engaging people in the process of change itself. And PSM goes even further. We believe that a culture of change needs to be built into every organisation. We assist our clients to 'create a culture of change' within their organisations so that they will be better prepared to deal with it in the future.
