Managing People & Performance
Adopting a people-first approach to management
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People automatically equate managing performance with the annual review. But when we talk about managing performance we are referring to what you are doing to your people every day. It is about how you are managing your people on a daily basis. There is no distinction between managing people and managing their performance, the two are part of the same activity.
The common problem is that generally speaking, managers tend to be task focused, they have a ‘task first’ approach. This means that they focus on the task rather than on the person doing the task. We encourage a people first approach. You have to focus on your people.
Excellent performance of tasks comes as a result of putting your people first. The importance of this cannot be underestimated. Whatever approach a manager takes will determine how he speaks to the staff, how he includes them and how he listens to them. It will determine everything.
Furthermore, appraising performance and managing performance are two very different things. Appraising performance is evaluating it several times a year. Managing performance is something you as a manager should be doing every day. The two should not be confused, or worse, treated as substitutes for each other.
This course will broaden your understanding of your role as a manager and give you practical directions to effectively manage people and their performance. Managing people’s performance is not an occasional act, it is a constant attitude. It is not about what you do to people, it is about how you are with people. Discover how to get the best out of your people and improve satisfaction for yourself as a manager and for your team.
Who should attend?
Those with responsibility for managing or supervising people.Duration
2 Days (9:00 am – 5:00 pm)Course Content
- What is the nature and responsibility of the manager’s role?
- Realising your people’s full potential – How?
- Understanding the cause of poor performance
- Motivation - natural or created?
- The Needs Grid – an effective management tool
- Delegating effectively
- Matching management styles to staff profiles
- Addressing blind spots and incompetence
- Meeting with your people and addressing performance issues – How to proceed?
- Resolving conflicts and difficult situations
- Providing feedback perceived as negative
- Practical directions and exercises for ongoing development
The Benefits
Having completed this course, you will- Know what managing people and performance entails
- Understand the nature and responsibility of the manager’s role
- Appreciate that every individual has potential and see how it may be realised
- Be equipped to manage personnel at different levels and with different capacities
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